<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"><channel><title>MuninX Blog</title><description>Practical support operations writing for small teams moving past shared inboxes.</description><link>https://blog.muninx.com/</link><language>en-us</language><item><title>Use ChatGPT on your support queue without handing it the keys</title><link>https://blog.muninx.com/use-chatgpt-on-your-support-queue-without-handing-it-the-keys/</link><guid isPermaLink="true">https://blog.muninx.com/use-chatgpt-on-your-support-queue-without-handing-it-the-keys/</guid><description>How to use the MuninX ChatGPT app for queue triage, ticket history, reply drafts, and analytics while keeping MuninX permissions and human review visible.</description><pubDate>Wed, 24 Jun 2026 12:00:00 GMT</pubDate><category>ChatGPT</category><category>Product update</category><category>AI support</category></item><item><title>Should you connect MuninX MCP through Smithery or directly?</title><link>https://blog.muninx.com/muninx-mcp-smithery-or-direct-setup/</link><guid isPermaLink="true">https://blog.muninx.com/muninx-mcp-smithery-or-direct-setup/</guid><description>A practical decision guide for choosing Smithery-managed MuninX MCP setup or direct personal-token setup for AI clients.</description><pubDate>Sun, 21 Jun 2026 12:00:00 GMT</pubDate><category>MCP</category><category>AI support</category><category>Product update</category></item><item><title>MuninX MCP is live: connect your AI client to support work</title><link>https://blog.muninx.com/muninx-mcp-is-live/</link><guid isPermaLink="true">https://blog.muninx.com/muninx-mcp-is-live/</guid><description>What the MuninX MCP server lets AI clients do with tickets, messages, search, and analytics, without turning the AI client into an unsupervised support agent.</description><pubDate>Fri, 19 Jun 2026 12:00:00 GMT</pubDate><category>MCP</category><category>Product update</category><category>AI support</category></item><item><title>The support queue questions an AI client can actually help with</title><link>https://blog.muninx.com/support-queue-questions-ai-client-can-help-with/</link><guid isPermaLink="true">https://blog.muninx.com/support-queue-questions-ai-client-can-help-with/</guid><description>A practical prompt set for using MuninX MCP to inspect tickets, search support history, draft replies, and pull queue analytics without pretending AI fixes the queue by itself.</description><pubDate>Fri, 19 Jun 2026 11:00:00 GMT</pubDate><category>MCP</category><category>Support operations</category><category>AI support</category></item><item><title>MCP is not an autonomous support agent, and that is the point</title><link>https://blog.muninx.com/mcp-is-not-an-autonomous-support-agent/</link><guid isPermaLink="true">https://blog.muninx.com/mcp-is-not-an-autonomous-support-agent/</guid><description>How MuninX MCP differs from built-in AI-assisted replies and autonomous support, and why role-scoped access plus human review is the useful default.</description><pubDate>Fri, 19 Jun 2026 10:00:00 GMT</pubDate><category>MCP</category><category>AI support</category><category>Support operations</category></item><item><title>What to automate first in a small support operation</title><link>https://blog.muninx.com/what-to-automate-first-in-support/</link><guid isPermaLink="true">https://blog.muninx.com/what-to-automate-first-in-support/</guid><description>A decision model for choosing support automations that remove manual handoffs without creating a faster, less accountable queue.</description><pubDate>Tue, 16 Jun 2026 00:00:00 GMT</pubDate><category>Automation</category><category>Support operations</category></item><item><title>The MuninX API is live: what you can automate</title><link>https://blog.muninx.com/muninx-api-is-live/</link><guid isPermaLink="true">https://blog.muninx.com/muninx-api-is-live/</guid><description>A practical look at the first MuninX REST API: the support workflows it can automate, the current boundaries, and where to start.</description><pubDate>Mon, 15 Jun 2026 00:00:00 GMT</pubDate><category>API</category><category>Product update</category></item><item><title>Docs that actually reduce support load</title><link>https://blog.muninx.com/docs-that-reduce-support-load/</link><guid isPermaLink="true">https://blog.muninx.com/docs-that-reduce-support-load/</guid><description>How to turn documentation into a support operations loop instead of a neat little shelf where answers go to be ignored.</description><pubDate>Thu, 04 Jun 2026 00:00:00 GMT</pubDate><category>Documentation</category><category>Support operations</category></item><item><title>When support@ starts to break</title><link>https://blog.muninx.com/when-support-inbox-breaks/</link><guid isPermaLink="true">https://blog.muninx.com/when-support-inbox-breaks/</guid><description>A practical way to spot when a shared mailbox has stopped being an operating model, and what to add before buying a full support suite.</description><pubDate>Thu, 04 Jun 2026 00:00:00 GMT</pubDate><category>Shared inbox</category><category>Support operations</category></item></channel></rss>